Magento Support Services by Certified Experts

Is your Magento site down? Are you losing traffic and sales? Let us help you.

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Get Magento Support Services from the best in the business!

As a Magento 2 Trained & Certified Solution Partner, we can get your store up and running in no time. Because when it comes to Magento, there’s nothing we cannot do!

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Magento Admin Configuration

Configure your store on Magento and provide support for any queries you might have

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Store UI / UX Development

We provide Design and development services for your store for conversion optimization and better user experience

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Magento Programming Support

Our Certified Magento Experts will fix Bugs in your code and will end all crashes, errors, etc.

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Custom Backend Development

We can fix any backend issue whether it be related to HTTP or MySQL service

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Magento Optimization & Hosting

Managing your hosting and domain, and optimizing your store for speed

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Magento Extension development

From extension installation & Integration to custom extension development, we do it all

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Server Administration and Support

Have a server error? We can fix any and all server error. We provide complete server management service

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Third Party Application Integration

From ERPs to marketing and Sales software, we can integrate any with your Magento store

Our Magento Support & Maintenance Process

Our Magento support process is designed to produce results, and make the entire support cycle as easy and painless as possible. Below are the key steps involved in our Magento technical support process.

1. Access to Your Magento Store & Content

In order to provide support, we first request access to your site, including the FTP, SSH, control panel, database as well as other accesses. Rest assured your data is in safe hands and we’ll be bound by contract to not share/store any data.

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2. Code Review

We then do a detailed code review of your Magento web store so we know what core files have been modified, which extensions are installed, what the issues are and where they lie, so we can tackle the problem quickly.

3. Troubleshooting / Fixing

We begin the troubleshooting phase by using common log files, troubleshooting protocols and our proprietary Magento checklist, to go through your system and see what’s wrong. A fix may be as simple making sure there is enough RAM available on your hosting server, or as complex as the development of custom workflows to address certain limitations on your web store.

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4. Site Review & Testing

Once the issue is resolved, we put your web store through an extensive 30-step QA cycle, which ensures that your Magento storefront will function perfectly for every visitor. This QA cycle includes testing of SSL security, page load times, contact forms and checkout functionality, among other items.

200+ Magento Projects delivered to perfection

Fortune 500 to medium sized enterprises and startups, we have served all

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Maravei Life Science

  • Customization, Migration, NetSuite Integration, Website Creation

  • Magento 2 Migration from OSCommerce and Magento customization helps enhance eCommerce revenue and streamline shopping experience.
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Oya

  • Magento to NetSuite Integration

  • Magento based web store that specializes in Halloween costumes and accessories for adults and children.
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Affinity

  • Magento to NetSuite Integration

  • Magento based ecommerce store that sells professional tools and equipment for the building, re-modelling, industrial, woodworking and do-it-yourself industries. Integrated with the NetSuite ERP via Folio3's Magento NetSuite Connector
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Ruffle Butts

  • Magento to NetSuite Integration

  • Magento based store that specializes in children’s clothing and accessories. Integrated with NetSuite via Folio3's Magento NetSuite Connector
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Asimi

  • Maintenance and Support

  • Magento maintenance and Magento support services by Folio3 helps Asimi4u reduce store down time and optimize shopping experience.
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Surfshop.com

  • Maintenance and Support

  • Magento maintenance & support services by Folio3 help Surf Shop minimize store downtime and save considerable cost.

Have a Magento Support or Magento Maintenance requirement you would like to discuss? Get in touch now!

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