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Magento Support Services by Certified Experts

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Get Magento Support and Maintenance Service From The Best in Business

As a Magento 2 Trained & Certified Solution Partner, we can solve all your Magento issues and get your store up and running in no time. Because when it comes to Magento technical support, there’s nothing we cannot do!

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Magento Admin Configuration

We configure your store on Magento, and provide support for any technical queries you might have

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Store UI / UX Development

We provide design and development services for your Magento store for conversion optimization and a stellar user experience

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Magento Programming Support

Our certified Magento website support experts will fix bugs in your code and will end all crashes, errors, etc.

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Custom Backend Development

Our Magento managed support and development teams can fix any backend issue whether it be related to HTTP or MySQL service

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Magento Optimization & Hosting

We manage your hosting and your domain while optimizing your store for speed

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Magento Extension development

From extension installation and integration to custom extension development, our Magento support services team does it all

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Server Administration and Support

Have a server error? We can fix any and all. Our team of Magento tech support experts provide complete server management service

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Third Party Application Integration

From ERPs to marketing and Sales software, our Magento Enterprise support team can help you integrate any platform with your Magento store

Our Magento 2 Support & Maintenance Process

Our Magento 2 support process is specially designed to generate results and our Magento support packages make the entire process and support cycle completely hassle-free. Below are the critical steps that are a part of our general Magento technical support and maintenance process.

1. Access to Your Magento Store & Content

The first step involves requesting access to the Magento store you own, including access to the control panel, Magento supported PHP version of your website, database, FTP, and SSH amongst others. We provide you complete assurance about the safety of your data and sign a mutual Non-Disclosure-Agreement, so that you can rest assured.

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2. Code Review

In the next step, we do a thorough review of the code of your Magento eCommerce store so that we can have an idea which core files are modified, what issues lie in the code and where they lie, and lastly what extensions are installed so that the problem can be solved quickly.

3. Troubleshooting / Fixing

Then we start troubleshooting and in doing so we use common log files, our proprietary Magento 2 support checklist and troubleshooting protocols to go through the system and find out what’s wrong. The complexity of the problem can range from a simple fix such as just making sure that there is more than enough RAM on the hosting server, and it can be as complex and difficult as developing custom workflows to be able to address the limitations on your Magento web store.

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4. Site Review & Testing

Once all these steps are done and your issues have been resolved, we do a complete site review and put your site through an extensive Quality Assurance cycle. This is in order to ensure that your storefront is completely bug-free and functions perfectly at every visit. The QA cycle includes SSL security testing, page load times, checkout functionality, and contact forms among other things.

200+ Magento Projects delivered to perfection

Fortune 500 to medium sized enterprises and startups, we have served all

Cygnus Tech

  • Magento Migration & Customization

  • Cygnus Technologies transofrmed their eCommerce store by migrating to Magento 2 & adding custom features

Dricoper Denim

  • Magento Migration & Customization

  • Australia-based denim store, Dricoper Denim got new design, Magento version upgrade and custom features

Reviver Autos

  • Customization, Dynamics Integration

  • Reviver Autos, a California-based client, got a Magento version upgrade, Dynamics AX integraion, UI/UX fixes and much more

Flexiglass

  • B2B B2C Customization, Dynamics Integration

  • Flexiglass’ migration to Magento2 and Dynamics AX integration paved way for growth for the Australia-based company
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Maravai Life Science

  • Customization, Migration, NetSuite Integration, Website Creation

  • Magento 2 Migration from OSCommerce and Magento customization helps enhance eCommerce revenue and streamline shopping experience.
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Oya costumes

  • Magento to NetSuite Integration

  • Magento based web store that specializes in Halloween costumes and accessories for adults and children.
Do you have a Magento 2 support or Magento maintenance requirement you want to discuss? Get in touch now!

Frequently Asked Questions

Magento support and maintenance service is critical for resolving any issues you have running the platform and even while handling daily operations. There are many types of support services in the Magento support packages offered by companies, and they include Magento customer support, Magento tech support, and Magento community support. The support teams work by resolving the issue as soon as it arises in order to keep the flow of business smooth and profitable.

Imagine your store going down just a day before Black Friday or Cyber Monday. You’ll not only be losing a lot of business but will also be losing all that you spent in marketing and branding. Having an Agency, such as Folio3, to look after your store 24/7 will save you from all this hassle if such circumstances arise or you face any sort of issues. 

Though folio3 has it’s own Help Desk for submitting Magento Support tickets, the company also uses Jira for ticketing.

Folio3 provides the best Magento website support and maintenance services. You just need to fill the query form, and we will contact you. Once your contract has been signed, then just sit back and relax as the team of Magento Certified support and maintenance professionals take care of your website.

You can also contact the platform itself for support using the Magento support phone number or by contacting them through Magento support live chat. They will issue you a Magento support ticket and then solve your problem accordingly.

However, it is better to get support from a service provider rather than the platform itself unless you have a team of expert developers to guide you and understand the feedback that the Magento team gives.

To find the best Magento maintenance provider who offers the best Magento support packages, you will have to perform a thorough research in the market. You will also have to clearly define your Magento needs and the kind of support you need, and then research on who can be the best partner in terms of providing you with excellent quality support and serv

Folio3 offers the most economical rates for various support and maintenance packages globally. We have one of the best Magento 2 support and Magento support services in the world. The package may range from just a few hundred dollars a month to more than $2K a month depending upon the store size and the nature of support.

Folio3 is considered to be the best Magento support services provider in the US because it has a team of Magento Certified professionals who have more than 10 years of experience, and are dedicated to keeping their clients and customers happy and satisfied by offering them with quality work and 24/7 support.

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