Magento Support Services by Certified Experts

magento-support-hero-img

Get Magento Support Services from the best in the business!

As a Magento 2 Trained & Certified Solution Partner, we can get your store up and running in no time. Because when it comes to Magento, there’s nothing we cannot do!

ico-magento-admin-configuration

Magento Admin Configuration

Configure your store on Magento and provide support for any queries you might have

ico-store-UI-UX-development

Store UI / UX Development

We provide Design and development services for your store for conversion optimization and better user experience

ico-magento-programming-support

Magento Programming Support

Our Certified Magento Experts will fix Bugs in your code and will end all crashes, errors, etc.

ico-custom-backend-development

Custom Backend Development

We can fix any backend issue whether it be related to HTTP or MySQL service

ico-magento-optimization-and-hosting

Magento Optimization & Hosting

Managing your hosting and domain, and optimizing your store for speed

ico-magento-extension-development

Magento Extension development

From extension installation & Integration to custom extension development, we do it all

ico-server-administration-and-support

Server Administration and Support

Have a server error? We can fix any and all server error. We provide complete server management service

ico-third-party-application-integration

Third Party Application Integration

From ERPs to marketing and Sales software, we can integrate any with your Magento store

Our Magento Support & Maintenance Process

Our Magento support process is designed to produce results, and make the entire support cycle as easy and painless as possible. Below are the key steps involved in our Magento technical support process.

1. Access to Your Magento Store & Content

In order to provide support, we first request access to your site, including the FTP, SSH, control panel, database as well as other accesses. Rest assured your data is in safe hands and we’ll be bound by contract to not share/store any data.

access-to-your-magento-store-and-content
code-review

2. Code Review

We then do a detailed code review of your Magento web store so we know what core files have been modified, which extensions are installed, what the issues are and where they lie, so we can tackle the problem quickly.

3. Troubleshooting / Fixing

We begin the troubleshooting phase by using common log files, troubleshooting protocols and our proprietary Magento checklist, to go through your system and see what’s wrong. A fix may be as simple making sure there is enough RAM available on your hosting server, or as complex as the development of custom workflows to address certain limitations on your web store.

troubleshooting-fixing
site-review-and-testing

4. Site Review & Testing

Once the issue is resolved, we put your web store through an extensive 30-step QA cycle, which ensures that your Magento storefront will function perfectly for every visitor. This QA cycle includes testing of SSL security, page load times, contact forms and checkout functionality, among other items.

200+ Magento Projects delivered to perfection

Fortune 500 to medium sized enterprises and startups, we have served all

Cygnus Tech

  • Magento Migration & Customization

  • Cygnus Technologies transofrmed their eCommerce store by migrating to Magento 2 & adding custom features

Dricoper Denim

  • Magento Migration & Customization

  • Australia-based denim store, Dricoper Denim got new design, Magento version upgrade and custom features

Reviver Autos

  • Customization, Dynamics Integration

  • Reviver Autos, a California-based client, got a Magento version upgrade, Dynamics AX integraion, UI/UX fixes and much more

Flexiglass

  • B2B B2C Customization, Dynamics Integration

  • Flexiglass’ migration to Magento2 and Dynamics AX integration paved way for growth for the Australia-based company
maraval-portfolio

Maravai Life Science

  • Customization, Migration, NetSuite Integration, Website Creation

  • Magento 2 Migration from OSCommerce and Magento customization helps enhance eCommerce revenue and streamline shopping experience.
oya-costumes-portfolio

Oya costumes

  • Magento to NetSuite Integration

  • Magento based web store that specializes in Halloween costumes and accessories for adults and children.
Have a Magento Support or Magento Maintenance requirement you would like to discuss? Get in touch now!

Frequently Asked Questions

Magento support and maintenance service is necessary for handling daily operations by resolving the issue as it arises in order to keep the flow of business smooth and profitable.

Imagine your store going down just a day before Black Friday or Cyber Monday. You’ll not only be losing a lot of business but will also be losing all that you spent in marketing and branding. Having an Agency, such as Folio3, to look after your store 24/7 will save you from all the hassle if your store goes down.  

Though folio3 has it’s own Help Desk for submitting Magento Support tickets, the company also uses Jira for ticketing.

Folio3 provides the best Magento website support and maintenance services. You just need to fill the query form, and we will contact you. Once your contract has been signed, then just sit back and relax as the team of Magento Certified support and maintenance professionals take care of your website.

Folio3 offers the most economical rates for various support and maintenance packages globally. The package may range from just a few hundred dollars a month to more than $2K a month depending upon the store size and the nature of support.

Folio3 is considered to be the best Magento support services provider in the US because it has a team of Magento Certified professionals who have more than 10 years of experience, and are dedicated to keeping their clients and customers happy and satisfied by offering them with quality work and 24/7 support.

Scroll to top