Bigcommerce Support Services by Industry Experts
Let us maintain your bigcommerce web store while you focus on your business.
- Magento
Services
M1 Extensions
M2 Extensions
- BigCommerce
- Shopify
- WooCommerce
- Industry
- Company
Leave the Bugs to the Experts
Your BigCommerce website is the driving force behind your ecommerce revenue. As a business owner, you may not have the in-house expertise or the time, to deal with bugs and other technical glitches that affect your performance. Left unchecked, these issues can result in a poor user experience or, in the worst case, a site crash. Either way it is a major loss in terms of both short-term sales as well as long-term customer relationships. Let the BigCommerce experts take care of these problems, while you focus on your core business.
BigCommerce Support Services We Offer
We offer a variety of ongoing support plans for your BigCommerce web store, at prices lower than the cost of a medium spec mac pro. Whether you’re looking to make design changes on your store, need to fix a production impacting issue, or just want to enhance the functionality of your currently BigCommerce site, we have you covered. Our BigCommerce support services include:
- BigCommerce theme, layout and styling changes
- Store & item configuration updates
- Custom API integrations
- Site content & graphics updates
- Advanced template edits
- Custom coding to improve the store’s functionality
- Integration with external services like Google Analytics, third-party review systems, etc.
Bigcommerce Support Plans
*Response time is based on normal business hours.
$6,000 / Year
Gold
- 24 hour response time*
- Renewing of SSL Certificate
- Security vulnerability patches
- Managing updates and support of third party extensions
- Third party extension recommendations
- Monthly reporting with consulting recommendations
- Product additions and imports
- Image optimization
- Accounting software integrations management
- Product option configurations
- Quarterly site architect efficiencies recommendations
$4,500 / Year
Silver
- 48 hour response time*
- Renewing of SSL Certificate
- Security vulnerability patches
- Managing updates and support of third party extensions
- Third party extension recommendations
- Quarterly reporting with consulting recommendations
- Product additions and imports
- Image optimization
- Accounting software integrations management
$3,000 / Year
Bronze
- 48 hour response time*
- Renewing of SSL Certificate
- Security vulnerability patches
- Managing updates and support of third party extensions
- Third party extension recommendations
Need Urgent Support For Your BigCommerce Store?
Help is always available whenever you need it. We are always happy to help you grow and achieve the stability you need.
Why Folio3 is the best BigCommerce Support Partner
With Certified BigCommerce experts and dedicated project managers with 15+ years of experience, Folio3 is well equipped to handle any BigCommerce problem
Dedicated support team
PMP certified project managers, tenured designers and BigCommerce certified developers
24/7 Emergency Support
Always ready to help when you need it most. Available via phone, email, livechat and ticketing system.
Rapid turnaround
Minimal time loss during service support delivery
Cross functional resources
Over 200 Certified Experts (with expertise in ERP, Mobility and Enterprise Web applications)
No Long Term Contracts
No long term contracts to bog you down
Some of our Satisfied Customers
Folio3 has 15+ years of experience in providing Ecommerce integration services to companies ranging from small and medium sized to Fortune 500
Aromatics International
- NetSuite Integration
- Montana based distributor and retailer specializing in organic, wild-crafted pure essential oils, body butters, hydrosols and aromatherapy recipes, kits and classes for beginners, students, professionals and wholesalers
GLCO – Garrett Leight California Optical
- Design, Integration
- Renowned California based distributor and retailer of opticals, sunglasses and designer frames
PK Safety
- Migration, NetSuite Integration
- California based retailer that specializes in industrial safety equipment including gas detectors, tower climbing harnesses, confined space tripods and self-retracting lifelines.
Club Pilates
- NetSuite Integration
- California based boutique Pilates studio chain that offers Pilates classes & training at 428 studio locations across North America
Bird.B.Gone Inc.
- Magento 1 to BigCommerce Migration
- Leading retailer of affordable, effective and humane bird control products. Migrated their web store from Magento to BigCommerce, resulting in performance improvements of almost 70%
Frequently Asked Questions
First, go to your control panel you will locate your Support PIN right at the bottom of the page on the left-hand side.
You can call from Mon to Fri from 8am to 6pm CST 1-888-248-9325 toll free in USA & Canada. And in the UK, you can call from Mon to Fri from 9am to 6pm GMT 0808-1893323.
The following steps required to become a vendor and get the ability to support users of your app; Evidence of expertise in app development.
Yes, you can, also contact form to offline messages. LiveChat helps you to allow send product recommendations right in the live chat widget.
It is the simplest way to get help or you can also report an issue with your BigCommerce store. Also, it’s the ideal support channel especially for issues that are not time-critical or require a piece of detailed information from the support team.
Have a BigCommerce Support requirement you would like to discuss? Get in touch now!
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6701 Koll Center Parkway,
#250 Pleasanton, CA 94566
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US Office
1301 Shoreway Road, Suite 160, Belmont, CA 94002
6701 Koll Center Parkway, #250 Pleasanton, CA 94566
Mexico Office
Amado Nervo #2200 Edificio Esfera 1 piso 4 Col. Jardines del Sol CP. 45050 Zapopan, Jalisco Mexico
Bulgaria Office
49 Bacho Kiro Street, Sofia 1000, Bulgaria
Canada Office
895 Don Mills Road, Two Morneau Shepell Centre, Suite 900, Toronto, Ontario, M3C 1W3, Canada
UK Office
Export House, Cawsey Way, Woking, Surrey, GU21 6QX
UAE Office
Dubai Internet City, 1st Floor, Building Number 12, Premises ED 29, Dubai, UAE
Pakistan Office
163 Bangalore Town, Main Shahrah-e-Faisal, Karachi – 75350, Pakistan
705, Business Center, PECHS Block-6, Shahrah-e-Faisal, Karachi – 75350, Pakistan
First Floor, Blue Mall 8-R, MM Alam Road Gulberg III, Lahore
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