BigCommerce Support Services by Industry Experts

Build Your Bigcommerce Team

Get your project started with a team of elite BigCommerce Developers

Leave the Bugs to bigcommerce support services

Leave the Bugs to the Experts

Your BigCommerce website is the driving force behind your ecommerce revenue. 

As a business owner, you may not have the in-house expertise or the time, to deal with bugs and other technical glitches that affect your performance. 

Left unchecked, these issues can result in a poor user experience or, in the worst case, a site crash. 

Either way it is a major loss in terms of both short-term sales as well as long-term customer relationships. Let the BigCommerce developer support take care of these problems, while you focus on your core business.

See what Folio3 Bigcommerce Support Services can do for you

Need Help With Your Bigcommerce Site?

BigCommerce Support Services We Offer

We offer a variety of ongoing support plans for your BigCommerce web store, at prices lower than the cost of a medium spec mac pro. 

Whether you’re looking to make design changes on your store, need to fix a production impacting issue, or just want to enhance the functionality of your currently BigCommerce site, we have you covered.

 Our BigCommerce support services include:

  • BigCommerce theme, layout and styling changes
  • Store & item configuration updates
  • Custom API integrations
  • Site content & graphics updates
  • Advanced template edits
  • Custom coding to improve the store’s functionality
  • Integration with external services like Google Analytics, third-party review systems, etc.
aromatics bigcommerce support services

BigCommerce Maintenance and Support

All of our BigCommerce maintenance services include extensive site audits, fast issue repairs, and updates of all kinds.

Support Available Round-the-Clock

BigCommerce maintenance isn't the most crucial item on your to-do list if you're the shop owner. To make any adjustments or additions to your site, all you have to do is give us a call. We're here 24 hours a day, seven days a week.

QA & Testing

Your program should be thoroughly tested and audited by our professionals.

Development of a Responsive Theme

To create responsive themes for your website, our team of creative and devoted developers uses conversion and a customer-oriented strategy. We offer the most affordable BigCommerce theme customization services.


UI/UX Design

Use a proven design process and an experienced team to deliver the product on schedule.

Confidence in Yourself

You have more vital things to worry about as a shop owner than doing routine maintenance or producing code. We're delighted to assist you whenever you need it, thanks to our team of BigCommerce web developers.


All you have to do is concentrate on running your company while our team of BigCommerce consultants and programmers takes care of the rest.

Need Urgent Bigcommerce Support Services For Your BigCommerce Store?

BigCommerce Support Services at Folio3 is always available whenever you need it. We are always happy to help you grow and achieve the stability you need.

Why Folio3 is the best BigCommerce Support Partner

With Certified BigCommerce developer support and dedicated project managers with 15+ years of experience, Folio3 is well equipped to handle any BigCommerce problem

Dedicated support team

PMP certified project managers, tenured designers and BigCommerce certified developers


24/7 Emergency Support

Always ready to help when you need it most. Available via phone, email, livechat and ticketing system.

Restore & Backup

Rapid turnaround

Minimal time loss during service support delivery


Cross functional resources

Over 200 Certified Experts (with expertise in ERP, Mobility and Enterprise Web applications)


No Long Term Contracts

No long term contracts to bog you down

Some of our Satisfied Customers

Folio3 has 15+ years of experience in providing Ecommerce integration services to companies ranging from small and medium sized to Fortune 500

Eco Products

  • Sustainable Leader Embraces Flexibility with BigCommerce

  • Eco-Products pioneers sustainability with BigCommerce, overcoming challenges like targeted visibility and state-specific restrictions.
Metro Shoes

MetroShoes Warehouse

  • Headless Bigcommerce Integration

  • With headless BigCommerce Integration, inventory management and order processing for MetroShoes Warehouse was made easy


  • Bigcommerce Integration and Customization

  • Folio3 implemented Bigcommerce Enterprise plan and offered uniqie customizations helping Easilocks to improve business management and customer experience


  • Revolutionizing Package Insurance

  • ShipTect serves as a game-changer in the realm of package insurance, tailored specifically for your BigCommerce store.
Greenlane - BigCommerce - thumbnail

Greenlane with BigCommerce

  • Bigcommerce Customization

  • Folio3 helped Greenlane with PACT compliance and modifying Bigcommerce feaures to meet the specific needs of the business
recaptra (1)


  • Bigcommerce Migration and Customization

  • Folio3 offered Magento to Bigcommerce migration and customization services to enable Receptra to meet their business management needs and improve customer experience

Frequently Asked Questions

First, go to your control panel you will locate your Support PIN right at the bottom of the page on the left-hand side.

You can call from Mon to Fri from 8am to 6pm CST 1-888-248-9325 toll free in USA & Canada. And in the UK, you can call from Mon to Fri from 9am to 6pm GMT 0808-1893323. 

The following steps required to become a vendor and get the ability to support users of your app; Evidence of expertise in app development.

Yes, you can, also contact form to offline messages. LiveChat helps you to allow send product recommendations right in the live chat widget.

It is the simplest way to get help or you can also report an issue with your BigCommerce store. Also, it’s the ideal support channel especially for issues that are not time-critical or require a piece of detailed information from the support team. 

Have a BigCommerce Support requirement you would like to discuss? Get in touch now!

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