Bigcommerce Support Services by Industry Experts

Let us maintain your bigcommerce web store while you focus on your business.

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Leave the Bugs to the Experts

Your BigCommerce website is the driving force behind your ecommerce revenue. As a business owner, you may not have the in-house expertise or the time, to deal with bugs and other technical glitches that affect your performance. Left unchecked, these issues can result in a poor user experience or, in the worst case, a site crash. Either way it is a major loss in terms of both short-term sales as well as long-term customer relationships. Let the BigCommerce experts take care of these problems, while you focus on your core business.

See what Folio3 can do for you

Need Help With Your Bigcommerce Site?

BigCommerce Support Services We Offer

We offer a variety of ongoing support plans for your BigCommerce web store, at prices lower than the cost of a medium spec mac pro. Whether you’re looking to make design changes on your store, need to fix a production impacting issue, or just want to enhance the functionality of your currently BigCommerce site, we have you covered. Our BigCommerce support services include:

  • BigCommerce theme, layout and styling changes
  • Store & item configuration updates
  • Custom API integrations
  • Site content & graphics updates
  • Advanced template edits
  • Custom coding to improve the store’s functionality
  • Integration with external services like Google Analytics, third-party review systems, etc.
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Bigcommerce Support Plans

*Response time is based on normal business hours.

$6,000 / Year

Gold

  • 24 hour response time*
  • Renewing of SSL Certificate
  • Security vulnerability patches
  • Managing updates and support of third party extensions
  • Third party extension recommendations
  • Monthly reporting with consulting recommendations
  • Product additions and imports
  • Image optimization
  • Accounting software integrations management
  • Product option configurations
  • Quarterly site architect efficiencies recommendations

$4,500 / Year

Silver

  • 48 hour response time*
  • Renewing of SSL Certificate
  • Security vulnerability patches
  • Managing updates and support of third party extensions
  • Third party extension recommendations
  • Quarterly reporting with consulting recommendations
  • Product additions and imports
  • Image optimization
  • Accounting software integrations management

$3,000 / Year

Bronze

  • 48 hour response time*
  • Renewing of SSL Certificate
  • Security vulnerability patches
  • Managing updates and support of third party extensions
  • Third party extension recommendations

Need Urgent Support For Your BigCommerce Store?

Help is always available whenever you need it. We are always happy to help you grow and achieve the stability you need.

Why Folio3 is the best BigCommerce Support Partner

With Certified BigCommerce experts and dedicated project managers with 15+ years of experience, Folio3 is well equipped to handle any BigCommerce problem

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Dedicated support team

PMP certified project managers, tenured designers and BigCommerce certified developers

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24/7 Emergency Support

Always ready to help when you need it most. Available via phone, email, livechat and ticketing system.

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Rapid turnaround

Minimal time loss during service support delivery

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Cross functional resources

Over 200 Certified Experts (with expertise in ERP, Mobility and Enterprise Web applications)

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No Long Term Contracts

No long term contracts to bog you down

Some of our Satisfied Customers

Folio3 has 15+ years of experience in providing Ecommerce integration services to companies ranging from small and medium sized to Fortune 500

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Aromatics International

  • NetSuite Integration

  • Montana based distributor and retailer specializing in organic, wild-crafted pure essential oils, body butters, hydrosols and aromatherapy recipes, kits and classes for beginners, students, professionals and wholesalers
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GLCO – Garrett Leight California Optical

  • Design, Integration

  • Renowned California based distributor and retailer of opticals, sunglasses and designer frames
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PK Safety

  • Migration, NetSuite Integration

  • California based retailer that specializes in industrial safety equipment including gas detectors, tower climbing harnesses, confined space tripods and self-retracting lifelines.
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Club Pilates

  • NetSuite Integration

  • California based boutique Pilates studio chain that offers Pilates classes & training at 428 studio locations across North America
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Bird.B.Gone Inc.

  • Magento 1 to BigCommerce Migration

  • Leading retailer of affordable, effective and humane bird control products. Migrated their web store from Magento to BigCommerce, resulting in performance improvements of almost 70%

Have a BigCommerce Support requirement you would like to discuss? Get in touch now!

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