Bigcommerce Support Services by Industry Experts

Let us maintain your bigcommerce web store while you focus on your business.

Folio3 eCommerce > BigCommerce Support Services

Leave the Bugs to the Experts

Your BigCommerce website is the driving force behind your ecommerce revenue. As a business owner, you may not have the in-house expertise or the time, to deal with bugs and other technical glitches that affect your performance. Left unchecked, these issues can result in a poor user experience or, in the worst case, a site crash. Either way it is a major loss in terms of both short-term sales as well as long-term customer relationships. Let the BigCommerce experts take care of these problems, while you focus on your core business.

See what Folio3 can do for you

Need Help With Your Bigcommerce Site?

BigCommerce Support Services We Offer

We offer a variety of ongoing support plans for your BigCommerce web store, at prices lower than the cost of a medium spec mac pro. Whether you’re looking to make design changes on your store, need to fix a production impacting issue, or just want to enhance the functionality of your currently BigCommerce site, we have you covered. Our BigCommerce support services include:

BigCommerce theme, layout and styling changes
Store & item configuration updates
Custom API integrations
Site content & graphics updates
Advanced template edits
Custom coding to improve the store’s functionality
Integration with external services like Google Analytics, third-party review systems, etc.

Bigcommerce Support Plans

*Response time is based on normal business hours.

$6,000 / Year

Gold

24 hour response time*
Renewing of SSL Certificate
Security vulnerability patches
Managing updates and support of third party extensions
Third party extension recommendations
Monthly reporting with consulting recommendations
Product additions and imports
Image optimization
Accounting software integrations management
Product option configurations
Quarterly site architect efficiencies recommendations

$4,500 / Year

Silver

48 hour response time*
Renewing of SSL Certificate
Security vulnerability patches
Managing updates and support of third party extensions
Third party extension recommendations
Quarterly reporting with consulting recommendations
Product additions and imports
Image optimization
Accounting software integrations management

$3,000 / Year

Bronze

48 hour response time*
Renewing of SSL Certificate
Security vulnerability patches
Managing updates and support of third party extensions
Third party extension recommendations

Need Urgent Support For Your BigCommerce Store?

Help is always available whenever you need it. We are always happy to help you grow and achieve the stability you need.

Why Folio3 is the best BigCommerce Support Partner

With Certified BigCommerce experts and dedicated project managers with 15+ years of experience, Folio3 is well equipped to handle any BigCommerce problem

Some of our Satisfied Customers

Folio3 has 15+ years of experience in providing Ecommerce integration services to companies ranging from small and medium sized to Fortune 500

Aromatics International

NetSuite Integration

Montana based distributor and retailer specializing in organic, wild-crafted pure essential oils, body butters, hydrosols and aromatherapy recipes, kits and classes for beginners, students, professionals and wholesalers

GLCO – Garrett Leight California Optical

Design, Integration

Renowned California based distributor and retailer of opticals, sunglasses and designer frames

PK Safety

Migration, NetSuite Integration

California based retailer that specializes in industrial safety equipment including gas detectors, tower climbing harnesses, confined space tripods and self-retracting lifelines.

Club Pilates

NetSuite Integration

California based boutique Pilates studio chain that offers Pilates classes & training at 428 studio locations across North America

Bird.B.Gone Inc.

Magento 1 to BigCommerce Migration

Leading retailer of affordable, effective and humane bird control products. Migrated their web store from Magento to BigCommerce, resulting in performance improvements of almost 70%

Frequently Asked Questions

How to find Bigcommerce support pin?

First, go to your control panel you will locate your Support PIN right at the bottom of the page on the left-hand side.

What is Bigcommerce 24/7 support phone number?

You can call from Mon to Fri from 8am to 6pm CST 1-888-248-9325 toll free in USA & Canada. And in the UK, you can call from Mon to Fri from 9am to 6pm GMT 0808-1893323.

How to get Bigcommerce developer support?

The following steps required to become a vendor and get the ability to support users of your app; Evidence of expertise in app development.

Can we use Bigcommerce support live chat feature?

Yes, you can, also contact form to offline messages. LiveChat helps you to allow send product recommendations right in the live chat widget.

What is the Bigcommerce support ticket template?

It is the simplest way to get help or you can also report an issue with your BigCommerce store. Also, it’s the ideal support channel especially for issues that are not time-critical or require a piece of detailed information from the support team.

Have a BigCommerce Support requirement you would like to discuss? Get in touch now!

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