Upgrading Reviver Autos from Magento 2.2.6 to 2.3.x with Dynamics AX Integration and SSO
Service
- Magento Version Upgrade
- ERP Integration (Dynamics AX)
- Custom CRM Integration
- Single Sign-On Implementation
Platforms
- Magento 2.3.x
- Dynamics AX
Overview
Reviver Autos is a California-based innovator in connected vehicle technology, offering digital license plates with smart registration renewal and vehicle tracking. The company's ecommerce store is critical to their direct-to-consumer growth, but their outdated Magento 2.2.6 installation lacked integration with their ERP and CRM systems, creating data silos and checkout friction.
Challenge
Reviver's Magento 2.2.6 store had serious performance, integration, and feature limitations that slowed order processing and prevented real-time inventory synchronization with their back-office systems.
Outdated Magento Version
Magento 2.2.6 was end-of-life, creating security risks and limiting access to modern features and performance optimizations available in newer versions
ERP System Disconnect
Magento and Dynamics AX inventory didn't sync, creating manual reconciliation overhead and inventory discrepancies that resulted in unfulfilled orders
No Multi-App SSO
Customers couldn't log into both the Magento store and Reviver's RConnect registration platform with a single login, fragmenting the user experience
Complex Checkout Process
Multi-step checkout with conversion tracking issues (redirects bypassing the thank-you page) reduced completion rates and obscured campaign ROI
Why They Chose Folio3
Magento Upgrade Mastery
We had completed 12+ Magento 2.2→2.3+ upgrades and understood extension compatibility patterns and migration procedures that prevented data loss and platform instability.
ERP Integration Expertise
We owned the ComAX connector and understood Dynamics AX architecture deeply, designing sync logic that handled edge cases (inventory adjustments, customer merges, order amendments) without data corruption.
Hosted Environment Troubleshooting
The conversion tracking issue was subtle—a Webscale Redis caching problem that created silent failures. We collaborated with their hosting provider's technical team to diagnose and resolve it.
Ongoing Support Partnership
After launch, Folio3 provided continuous support as Reviver refined business processes, enabled them to manage their store independently while remaining available for complex integrations.
The Solution We Delivered
Magento Platform Upgrade & Extension Management
Folio3 upgraded Magento to 2.3.x and built comprehensive integrations that unified Reviver's commerce, ERP, CRM, and shipping systems. We upgraded the platform from 2.2.6 to 2.3.x, capturing performance improvements and modern features. The upgrade required careful extension compatibility testing since not all legacy extensions supported the new version—we identified conflicts, upgraded compatible extensions, and replaced incompatible ones with modern alternatives.
ERP & Inventory Integration
We integrated Reviver's Magento store with Dynamics AX using Folio3's proprietary ComAX connector. This connector syncs products, inventory, and customer information between systems in real-time. When inventory changes in AX, it updates Magento automatically. When customers place orders in Magento, they flow into AX for fulfillment without manual data entry.
Single Sign-On & CRM Integration
We integrated RConnect (Reviver's custom registration and CRM platform) with Magento so customers can authenticate through a single SSO gateway. Reviver customers log in once and access both the store and RConnect without re-entering credentials. This reduced friction and improved customer satisfaction.
Checkout Experience & Conversion Optimization
We implemented on-page checkout to reduce abandonment and built a conversion tracking fix working with Reviver's hosting provider (Webscale) to resolve a Redis caching issue that was bypassing the thank-you page and obscuring conversion metrics.
UI/UX Improvements & Fulfillment Automation
We improved the home and product page UI/UX based on A/B testing insights, and connected Dynamics AX to DCL shipping (third-party logistics provider) so orders automatically feed to their fulfillment partner without manual processing.
Results
Reviver's platform upgrade and integrations transformed their operations from siloed, manual processes to unified, real-time systems that scaled with their growth.
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Integration Complexity Eliminated
Magento-AX-RConnect sync eliminated manual data entry, reducing order-to-fulfillment time by 40% and eliminating inventory discrepancies that previously caused customer dissatisfaction -
Conversion Tracking Clarity Gained
Redis caching issue resolution provided accurate campaign attribution, enabling data-driven marketing decisions and improving ROI visibility -
Customer Experience Improvement
Single sign-on reduced friction, improving login-to-purchase flow and increasing repeat purchase rates by 18% as customers found seamless multi-app navigation -
Operational Scalability Achieved
Real-time integrations allowed Reviver to scale order volume without proportional growth in back-office headcount—automation replaced manual reconciliation
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