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Eco-Products: A Sustainable Leader Embraces Flexibility with BigCommerce

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About

Eco-Products

Eco-Products has been leading the way in providing the foodservice industry with sustainable packaging solutions for the past two decades. With a commitment to renewable and post-consumer recycled content, Eco-Products offers a wide range of environmentally friendly packaging options. Their commitment extends beyond products, with a BigCommerce platform reflecting their eco-friendly ethos.

Industry Type:

Eco-Friendly Packaging Solutions

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Number of employees

200+

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Solution

BigCommerce Implementation

Challenges

However, Eco-Products needed more from their e-commerce platform to meet their unique needs:

  • Selling by the Case, Pack, or Single Unit: Eco-Products required the ability to offer products in different quantities (single units, packs, cases) and adjust the checkout flow accordingly. Additionally, customers needed to add various product variations to their cart simultaneously.
  • Targeted Product Visibility: They wanted to control which products specific customer groups could see. While BigCommerce allowed assigning products to categories for certain groups, individual product control wasn’t readily available.
  • State-Specific Product Restrictions: Certain products had shipping restrictions based on the customer’s state. Eco-Products needed a way to prevent purchases of restricted items while suggesting alternative options.
  • Customer Group Specific Payment Terms: Ideally, Eco-Products desired to offer different payment options (e.g., net terms) based on customer groups. However, this advanced functionality was only available in BigCommerce’s B2B edition, which they weren’t using.
  • ERP Integration Customizations
    1. Order Split for Specific Units of Measure (UOM): They requested that if an order is placed for specific UOM (e.g., single unit), it should be split into a separate order within the eCommerce platform. Subsequently, both orders should sync to their ERP system (e.g., Oracle NetSuite). This requirement stems from the need to manage inventory of single units from a separate location within the ERP.
    2. Additional Order Attributes: They needed additional attributes within the order and line items payload when orders are synced from BigCommerce to the ERP.
   

Solution: Building a Customized Experience

  • Customized Product Purchase Approach:
To address the unit of measures mapping challenge, we undertook extensive customization of the Bigcommerce storefront. A solution was developed that allowed customers to purchase the same product SKU in varying quantities, including single units, packs, or cases, providing them with the flexibility they needed.
  • Targeted Visibility:
To enable customer group-specific product visibility, a private app was created. This involved creating duplicate categories and assigning products for specific groups. Our private app on BigCommerce managed this process, ensuring a specific product selection for each customer group.
  • State-Based Product Restrictions:
To handle item state restrictions, we integrated ShipperHQ into the checkout process. Upon cart review, our customized solution identified the customer’s shipping address and verified if any state-specific restrictions applied to certain products. If a product was restricted, the customer was prompted with alternative options available for purchase. Additionally, our private app allowed toggling state restrictions for specific customer groups, providing further flexibility.
  • Customized Payment Terms:
We customized the checkout process to display relevant payment methods based on the user group. Administrators could configure net terms for specific groups through our private app, creating a seamless checkout experience for all.
  •  ERP Integration Customizations
    1. Order Split for Specific Units of Measure (UOM): A webhook was implemented to split orders into separate orders once they are placed.
    2. Additional Order Attributes: Same order webhook was utilized to include additional attributes at both the order and line-item levels.
 

Eco-Products

A Flexible and Specific Platform

By overcoming these challenges with innovative solutions and integrations, Eco-Products now using an enhanced e-commerce website on BigCommerce platform. It offers increased flexibility for both customers and administrators, ultimately fostering a more specific and successful e-commerce experience.

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