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    Exploring BigCommerce Reviews: Advantages and Disadvantages

    Last Updated | March 28, 2024

    Know about the Bigcommerce reviews along with all advantages and disadvantages according to pricing plan, themes, customer support, transaction fees and easy to use.


    Due to the latest boom in the trend of eCommerce, businesses that were just brick-and-mortar based are now going online. . From the multiple platforms available for setting up an online store, one such well-known platform is BigCommerce. We would be discussing all the main features of this platform below.

    What is BigCommerce?

    BigCommerce is an online eCommerce platform that allows its users to set up a estore for their business and sell their products online. It uses an open SaaS platform which means that the user does not own the software, but has to pay a monthly fee to use it. At BigCommerce, the user is in charge of the online store and has the ability to customize as needed.

    This includes adding products and their details (images and descriptions), processing orders, payments, etc.

    BigCommerce platform is used by businesses operating in a wide range of industries such as apparel and fashion, health and beauty, food and beverage, manufacturing, automotive, etc. Furthermore, BigCommerce provides its users with an option to integrate their existing stores with Amazon, eBay, etc.

    Founded in 2009, from a 2-person set-up, in Austin, Texas, BigCommerce now consists of more than 600 employees globally. These dedicated employees help countless retailers in making billions of dollars in sales. Headless BigCommerce Development has more than 5,000 apps and design partners and has served in more than 120 countries across the globe. They provide you with the lowest total cost of ownership (TCO) in the eCommerce industry.

    Core Principles

    Here are the core principles of Bigcommerce:

    Easy to use: Bigcommerce is designed to be intuitive and easy to use, with a user-friendly interface that makes it simple to manage your online store. Whether you are a beginner or an experienced e-commerce professional, Bigcommerce is designed to streamline the process of setting up and managing an online store.

    Scalable: As your business grows, your e-commerce platform needs to be able to grow with you. Bigcommerce is designed to be scalable, allowing you to easily add new products, features, and functionality to your online store as your business expands.

    Customizable: Every business is unique, and every online store should reflect that. Bigcommerce is highly customizable, with a wide range of themes, templates, and customization options that allow you to create a customized online store that matches your brand and meets the specific needs of your business.

    Secure: Security is a top priority for any e-commerce platform, and Bigcommerce is no exception. The platform includes advanced security features such as PCI compliance, fraud detection, and data encryption to ensure that your online store is protected against unauthorized access and fraudulent transactions.

    Integrated: Bigcommerce is designed to integrate seamlessly with a wide range of third-party applications and services, including payment gateways, shipping providers, and marketing tools. This integration makes it easy to manage all aspects of your e-commerce business from a single platform.

    Mobile-friendly: More and more consumers are shopping on their mobile devices, which means that your online store needs to be optimized for mobile. Bigcommerce is designed to be mobile-friendly, with responsive design and mobile-specific features that make it easy for customers to shop on their smartphones and tablets.

    In conclusion, Bigcommerce is an e-commerce platform that is designed around several core principles, including ease of use, scalability, customization, security, integration, and mobile-friendliness. These principles make Bigcommerce an ideal solution for businesses of all sizes that want to set up and run an online store.

    —Customers First

    The main aim of BigCommerce is to help their clients to do great business. Hence, every decision made by BigCommerce’s team is a calculated one so that the clients can achieve their goal, i.e., to do good business and make ample profit.

    —Team on a Mission

    The BigCommerce team comprises of dedicated, hard-working individuals, who work as a team, and they all strive for the same mission, i.e., working for the benefit of their clients.

    —Think Big

    The ambitious team at BigCommerce is always challenging their ideas, and are coming up with new ones, to meet the requirements of their clients.

    —Make a difference every day

    Striving to do the best and focusing on solutions every day, to make an impact, with their work, on others, and their clients- this is what the team at BigCommerce strives to do every day.

    —Act with Integrity

    With no tolerance for politics, rude behavior, or hidden agendas, the team at BigCommerce works transparently, doing what is best for their customers and the company.

    BigCommerce Features

    Key features of Bigcommerce

    Online store builder with customizable templates and themes

    1. Mobile-friendly design
    2. Product catalog management with bulk import/export
    3. Payment gateway integration with major providers like PayPal, Stripe, and Square
    4. Shipping management with real-time carrier rates and label printing
    5. Inventory management with low stock alerts and automatic restocking
    6. SEO optimization tools and built-in blogging functionality
    7. Customer management with order tracking, customer groups, and loyalty programs
    8. Abandoned cart recovery and email marketing campaigns
    9. Multi-channel selling with integrations to major marketplaces like Amazon and eBay
    10. Reporting and analytics tools for tracking sales, customer behavior, and more.

    These are just some of the many features that make Bigcommerce a robust e-commerce platform for businesses of all sizes.

    Some additional features of Bigcommerce based on the plan:

    Standard Plan: This plan includes all the basic features such as an online store builder, customizable templates, payment gateway integration, and mobile-friendly design. Additionally, it includes features like coupons and discount codes, product ratings and reviews, and automatic image optimization.

    Plus Plan: In addition to the features of the Standard Plan, the Plus Plan includes advanced features like customer segmentation, abandoned cart saver, and stored credit cards for faster checkout. It also includes the ability to sell on Amazon and eBay, and advanced reporting tools.

    Pro Plan: The Pro Plan includes all the features of the Plus Plan, plus additional features like custom SSL and advanced product filtering. It also includes priority support and the ability to sell on Facebook and Instagram.

    Enterprise Plan: The Enterprise Plan is designed for high-volume businesses and includes all the features of the Pro Plan, plus advanced features like custom facets, price lists, and custom API endpoints. It also includes a dedicated account manager and custom onboarding and training.

    Bigcommerce offers a range of features that cater to the needs of businesses of all sizes. Depending on the plan, businesses can access basic features such as an online store builder and payment gateway integration, or advanced features such as abandoned cart recovery and custom SSL.

    Final Thoughts On BigCommerce

    BigCommerce is considered to be providing its users with good value for money. With numerous competitive features, it is safe to say that BigCommerce is providing better features than its competitors, like Shopify. However, every business is different and has its own requirements. So, it all depends on one’s needs and requirements, and also the comfort level one has with a certain platform.

    To see if BigCommerce is right for you, it is better to avail of the free trial option, before purchasing any price plan. Overall, according to my BigCommerce reviews, and from all the features that have been discussed above, BigCommerce seems to be a good choice for online business.

    To help you look at all price plans at a glance, the table below has been added, to compare all price plans side by side. Just like every platform, BigCommerce has its pros and cons, but as you can see, the pros have outdone the cons.

    However, it is always good to surgery the market and read up on BigCommerce reviews on different sites, such as Glassdoor. You can also search for BigCommerce customer reviews and see what feedback is provided by the customers.

    Included in all plans Standard







    Call 1-866-991-0872

    No transaction fees
    Unlimited products, file storage, and bandwidth
    Unlimited Staff accounts
    Sales Channels
    Branded online store
    eBay and Amazon
    Point of sale
    Google Shopping
    Responsive website
    Single-page checkout
    Apple Pay, Google Pay

    PayPal One Touch and Amazon Pay

    Coupons, discounts, and gift cards
    Real-time shipping quotes
    BC Shipping
    Professional reporting tools
    Product ratings and reviews
    Free Sitewide HTTPS and Dedicated SSL
    ShipperHQ shipping rules engine Available Available Available
    Customer groups and segmentation
    Abandoned cart saver
    Persistent Cart
    Stored Credit Cards
    Google customer reviews
    Faceted search (product filtering)
    Custom SSL Available Available
    Custom facets (product filtering)
    Unlimited API Calls
    Online sales per year

    Calculated on a trailing 12-month basis

    Up to $50k Up to $180k Up to $400k* Custom
    Service and Support
    24/7 live agent support
    Express routing,

    priority support and strategic

    account management available

    Payment Processing
    No transaction fees to use leading

    payment gateways (US only)

    (Optional) Special credit card rates from

    PayPal powered by Braintree

    2.9% + $0.30

    per transaction*

    2.5% + $0.30

    per transaction*

    2.2% + $0.30

    per transaction*

    2.2% + $0.30 or lower

    per transaction*

    *SOURCE: www.support.bigcommerce.com


    Is there a better platform than BigCommerce?

    There are countless options available for eCommerce. It all depends on the user’s needs, type of business, and the products they are selling. There is something available for everyone in the market, according to your needs, requirements, and your ability to spleen or splurge. From the BigCommerce review in this post, it is safe to say that BigCommerce is a good and reliable option.

    Which are the biggest brands using BigCommerce?

    BigCommerce is being used by a lot of big guns in the industry. Some of these big names are Toyota, Ford UK, Ben & Jerry’s, Gibson Guitars, PayPal Here, NFL’s Carolina Panthers. When you read these names, you can safely invest in the BigCommerce platform.

    How does the BigCommerce scale?

    BigCommerce scales successfully. It allows you to integrate your already existing store with its platform. BigCommerce is the right platform since it allows you to sell globally. In all features, BigCommerce provides you with a lot of options to choose from, along with the excellent built-in tools and better SEO features, than its competitors.

    What are some of the biggest frustrations of BigCommerce store owners?

    There are a few frustrations faced by BigCommerce store owners. A few of them include not having the abandoned cart saver option in the BigCommerce Standard Price Plan, annual sale limits, using third party apps for drop shipping, limited free themes, and no RSS feeds for blogs.

    What are some advantages of using BigCommerce for e-commerce?

    BigCommerce offers features like customizable templates, robust SEO tools, seamless integrations, and scalability, enabling businesses to create professional online stores with ease.

    What are the potential disadvantages of using BigCommerce?

    Some drawbacks of BigCommerce include transaction fees for certain payment gateways, limited customization options compared to open-source platforms, and higher pricing tiers for advanced features.

    How do I know if BigCommerce is the right platform for my business?

    Consider factors like your budget, business size, scalability needs, desired level of customization, and the complexity of your product catalog when evaluating if BigCommerce is suitable for your business.

    Are there any hidden costs associated with using BigCommerce?

    While BigCommerce pricing is transparent, businesses should be aware of additional costs such as transaction fees for certain payment gateways, third-party app subscriptions, and costs for custom development or design work.

    Can you switch to a different e-commerce platform if BigCommerce doesn’t meet your needs?

    Yes, businesses can migrate their online stores to different e-commerce platforms if BigCommerce doesn’t align with their requirements. However, proper planning and execution are essential to ensure a smooth transition without data loss or downtime.


    Folio3, a Software Powerhouse established in 2005, is one of the leading eCommerce solution providers for SMBs and Fortune 500. The Company has expertise in diverse industries such as Animal Care, Retail, Automotive, Food and Agriculture, and Health care. From ecommerce store design and development to full-scale ERP deployment and integration, Folio3 has done it all.