How to Delete Shopify Account and Cancel My Shopify Subscription?

How to delete Shopify store or how to delete Shopify account is a common question asked by many online store owners. Although a popular online eCommerce platform, Shopify can be, at times, difficult to navigate.

 If you’re here, it means that you’ve decided to close your Shopify store and move on to a different platform. In this guide, we will tell you how to cancel Shopify subscription and delete your account.  

A Step-by-Step Process to Cancelling and Deleting Your Shopify Account

Learn how to delete Shopify account successfully with these five important steps for a smooth cancellation process.

Step 1. Access Shopify Admin Panel

• Log in to your Shopify account using your email address and password.
• Go to your store admin panel by clicking the store name dropdown menu in the top left corner and selecting “Dashboard.”

Step 2. Select Subscription Option

• Under the “Plan” section, click on “Manage plan.”
• Review your current subscription details and pricing.

Step 3. Proceed With Subscription Cancellation

• Click on “Pause or cancel the subscription.”
• Choose whether you want to pause your store (temporarily disable it) or cancel it permanently.

Step 4. Provide a Reason for Cancellation

• Shopify may ask you for a reason for cancellation. Choose an option that best reflects your situation. 

Step 5. Confirm the Deletion

• Review the information carefully and understand that deleting your account is permanent.
• Click on “Cancel subscription and close store” (or similar wording) to finalize the process.

Why Would You Want to Cancel Your Shopify Account?

Before we discuss how to unsubscribe from Shopify and cancel your account, let’s first talk about what drove you to it. Well, it could be several reasons or no reason at all, but here we have a few common reasons that make most merchants search for how to cancel Shopify subscription right away.

If you can relate to any of these, then keep reading!

1. Sales Slump

Beginning with a sales slump, which can be deeply disconcerting. This issue arises from changes in consumer behavior, market saturation, or increased competition. After all, the persistent decline in sales is not just a number drop. Rather, it affects the image and the financial viability of your business.

Sometimes, your Shopify store might not be returning the basic investment, let alone generating a profit. This leads you to question whether the platform fits your business model.

2. Platform Change

Another strong reason to do it is a platform change. Shopify may have perfectly aligned with your business at the start, but with business growth and expansion, your requirements have changed. 

Another platform might be more appealing as a result of advanced customization, specific integrations, or different pricing structures.

Switching the platform at this point is not a loss. This move can be strategic in many instances, especially if it allows for scaling your business in a way Shopify might not support.

3. Need of a Break

Although it sounds weird from an entrepreneur’s point of view, this reason is also valid for pressing pause or initiating queries like how to cancel Shopify subscription. Running an online business requires significant time, energy, and resources.

Therefore, it’s crucial to acknowledge when it’s time to step back, irrespective of the reason. It can be personal reasons, health, or reallocating your efforts to other ventures. At times, keeping up with the demands of an online store would be impractical. So, a temporary or permanent closure can provide needed respite.

4. Selling Your Store

There is an equal possibility of this cause. Being a Shopify account holder, you may also start a new chapter. Anything could be a reason for this. Either because you have built a profitable enterprise attractive to buyers or you’re ready to pursue different business interests.

Selling your Shopify store does not only give you a return on your initial investments.  But also allow new holders to bring fresh energy and ideas to your created store. The selling process often entails canceling your personal Shopify subscription post-transfer to the new owner.

Before Cancelling and Deleting Your Shopify Account

Now that you have decided to learn how to cancel the Shopify store, you must know the following things:

1. Settlement of Outstanding Charges

First, settle all your outstanding balances when canceling your Shopify account. Otherwise, neglecting those unpaid invoices can result in complications later on. 

You must review your billing information to confirm that all charges have been paid. It’s best to settle them before proceeding with account closure to avoid disputes or refunds.

2. Save Your Store Data

Do not forget to back up your store data before you delete Shopify account. Remember, the Shopify store contains important data you have accumulated over time. This includes customer information, order histories, and product details. 

Losing such essential information can be troublesome in the future if you decide to open a new store and you need to refer back to those details for taxes or customer service inquiries.

3. Cancel Third-Party Application Subscriptions

Shopify stores often integrate with various third-party applications to expand functionality. That is why the store owner must cancel any active subscriptions to these services before deleting the account. 

Failing to do so results in unexpected charges because some apps might bill you separately. 

4. Domain-Related Considerations

If you bought your domain through Shopify or transferred it to their management, deciding what to do with it post-deletion is essential. 

Do you want to transfer it to another provider or let it expire? Make these decisions to prevent losing ownership or control over your domain. 

5. Deactivate Custom Domain Auto-Renewal

Considering the above step, deactivate the auto-renewal setting if you intend to keep your Shopify domain. This step frees you from unintentional charges for a domain you no longer wish to use. 

On the contrary, if you are considering keeping the name, activate the renewal or efficiently transfer management to a new provider to secure your domain registration.

6. Think About Data Migration

Lastly, consider the future of your data when you finally follow the Shopify cancel subscription process. Whether moving it to another eCommerce platform or simply archiving it, data migration requires careful planning. 

Evaluate your options and use Shopify’s storefront API or other data export tools to seamlessly transition your store’s essence to its next home.

Frequently Asked Questions (FAQs)

How Do I Cancel My Shopify POS Subscription?

To cancel your Shopify POS subscription, follow these steps:

1. Log into your Shopify account.
2. Click on the ‘Apps’ tab from the left-hand menu.
3. Find and click on the ‘Shopify POS’ app.
4. Click on the ‘Billing’ tab.
5. Under the ‘Plan and billing details’ section, click on the ‘Cancel subscription’ button.
6. Confirm your cancellation by clicking ‘Cancel subscription.’
7. Your Shopify POS subscription will now be canceled, and you will no longer be charged for it.

Do I Get a Refund if I Cancel My Shopify Subscription?

When you cancel your Shopify POS subscription, any unused portion of your current billing cycle will not be refunded.

How Do I Stop Paying For Shopify App?

If you wish to stop paying for a Shopify app, you can cancel your subscription at any time. This will prevent future charges to your account and stop the app from being active on your store.

What Happens if You Cancel Your Shopify Plan?

If you cancel your Shopify plan, your store will be placed on a temporary hold. 

How Do I Permanently Delete My Shopify Account?

If you wish to permanently delete your Shopify account, follow these steps:

1. Log into your Shopify account.
2. Click on the ‘Settings’ tab from the left-hand menu.
3. Scroll down and click on ‘Account’.
4. Click on the ‘Close store’ button.
5. Enter your password to confirm the closure of your store.
6. Click on ‘Close store’ again.
7. Your Shopify account will now be permanently deleted and cannot be recovered.

Why Can’t I Delete Shopify?

Shopify does not allow for permanent deletion of accounts to protect the integrity of its system and prevent accidental removal of important data. 

Will Shopify Charge Me if I Delete My Account?

No, Shopify will not charge you if you decide to delete your account. 

What Happens if You Cancel the Shopify Store?

If you cancel your Shopify store, it will be paused, and you will not have access to your admin area.

Can I Cancel My Shopify Store at Any Time?

Yes, you can cancel your Shopify store anytime through your store’s settings. All you need to do is learn how to delete Shopify account without any hurdle.

What Is the Cancelation Policy for Shopify?

The cancellation policy for Shopify requires you to close your store manually. It requires no charges for subscription fees after cancellation. But you must pay any outstanding charges.

When You Deactivate Your Shopify Store, Do You Still Get Charged?

You will not be charged for future billing periods when you deactivate your Shopify store. However, you are still responsible for paying any fees incurred before deactivation.

What Happens If I Close My Shopify Store Without Paying the Bills?

In this case, your account will be frozen. Plus, you will be pursued for the outstanding balance until the full payment is collected.