BigCommerce Introduces BigTravel: A Game-Changer for Travel Agents to Personalize Customer Journeys
Last Updated | September 27, 2024
BigCommerce has joined forces with Ubique Digital to launch BigTravel, a groundbreaking solution aimed at streamlining operations within the travel industry for agents. This innovative platform is designed to help travel agents simplify complex processes, allowing them to focus on delivering personalized experiences to their customers. BigTravel offers a unified interface that manages customer inquiries and bookings across multiple channels, automating routine tasks so agents can prioritize high-value customer interactions.
The platform also simplifies the creation of custom travel packages with an intuitive interface, enabling agents to easily design tailored trips. Additionally, BigTravel empowers travel agents to build mobile storefronts equipped with advanced search, browsing, and booking capabilities. By offering personalized experiences and targeted promotions, it allows agents to enhance the customer journey like never before.
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In their announcement, BigCommerce emphasized the significance of BigTravel, stating:
“Travel agencies and aggregators contribute significantly to the industry’s revenue, yet they often struggle with fragmented systems and complicated booking processes. BigTravel offers a solution that can be tailored to the unique needs, size, and scale of each agency.”
Mark Adams, Senior VP and General Manager of EMEA at BigCommerce, further highlighted the platform’s potential to transform the travel booking experience:
“Going on holiday should be enjoyable, but planning it can involve visiting dozens of websites for different services. BigTravel simplifies this, helping travel agencies deliver a seamless, unified customer experience that removes the stress of trip planning.”
With the launch of BigTravel, BigCommerce is truly offering a game-changing tool for travel agents, making it easier to personalize customer journeys and meet the growing demands of today’s travelers.
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