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    Demandware vs Salesforce Commerce Cloud

    Last Updated | August 29, 2023

    Not sure which option is better for your needs: Demandware vs Salesforce Commerce Cloud? No issue! Making the ideal choice is made easier with Folio3 comparison. Look at the categories, customers, market share, and category rankings where Demandware and Salesforce Commerce Cloud compete.

    Still unsure? By industry, region, and purchasing habits, contrast the likes and dislikes of Demandware customers vs. Salesforce Commerce Cloud customers.

    Questions about scaling commerce? Read this article Salesforce eCommerce integration and What is Salesforce Commerce Cloud Pricing? The Ultimate guide to having a better understanding of the topic.

    What is SFCC?

    Large-scale companies use the Salesforce Commerce Cloud (SFCC), as their e-commerce platform. Among many other midsized e-commerce shops, the software’s clientele primarily involves Adidas, Columbia, Pacsun, Ralph Lauren, and Callaway Golf.

    The quality and support that Salesforce provides for any of its products are available to consumers through SFCC, unlike the other e-commerce platforms like WooCommerce Migration, Magento, BigCommerce web design company, or OpenCart.

    The benefits of using Salesforce Commerce Cloud are; 

    1. A Unified Shopping Experience. 
    2. Predictive Intelligence. 
    3. Robust Marketing Tools.
    4. Enhanced Scalability. 
    5. Personalized Customer Experiences. 
    6. Powerful Growth Strategies. 
    7. Management for Multiple Stores.
    8. Mobile-First Capabilities.

    You might also want to read: Salesforce Merchandising


    What is Demandware?

    Demandware is a software as a service, or SAAS, that is business-ready. It is an online storefront with a business concept. In essence, it is a platform that companies can utilize in return for a part of the profits made by the platform.

    Demandware manages hosting, server architecture, and the main application framework in exchange for the same. As a fully complete storefront, they also offer an admin portal for controlling the orders, shop products, and content. Its feature set of it also includes a mobile app. With a little extra work, all the functionalities and components can be further customized.

    The key benefits of using Demandware are;

    1. Easy Content Management 
    2. Sales Possibilities Are Made Endless 
    3. Offers Amazing Global Market Reach
    4. An AI-Powered Customized Customer Experiences
    5. Order Placing Processes Are Made Hassle-free 

    How Many Customers Do Salesforce Commerce Cloud And Demandware Have?

    According to a survey based on the customer bases, we can see how Salesforce Commerce Cloud has the lead with 9346 clients and increasing as merchants are inkling more towards the Salesforce Commerce Cloud integration than Demandware. 

    Whereas, Demandware has been left behind with only 7939 customers, according to the same comparison of their respective customer bases. 

    This client difference leaves Demandware ranked at number 10 in the eCommerce Platform category, while Salesforce Commerce Cloud is ranked eighth with 9346 customers leaving behind Demandware.

    Read about top Salesforce trends that will help businesses keep up with all the latest Salesforce future developments

    Which One Is Leading In Most Countries? Demandware Vs Salesforce Commerce Cloud

    The US is predominantly the country where Demandware and Salesforce Commerce Cloud are primarily located in terms of geographic dispersion.

    In an overall comparison of customers, it was noted that Salesforce Commerce Cloud development has more clients in the United States Venezuela France than Demandware has in the United States Venezuela Germany, based on their geographic region.

    We can here still see the clear difference in who leads the band of eCommerce of development in their hand, Salesforce Commerce Cloud. Need I say more on this?

    Questions? Ask about Salesforce Commerce Cloud implementation, or anything else. Also, Read this Guide What Is Salesforce Commerce Cloud

    Which Is Lacking Behind In Terms Of Market Share? Demandware vs Salesforce Commerce Cloud

    Market share is the portion of a company’s business that represents the entire revenue or sales in a market. When we look at Demandware vs Salesforce Commerce Cloud, Salesforce Commerce Cloud is the clear winner between the two. 

    The market share that Demandware hold is around 0.45 per cent in the eCommerce platform category; one of the three categories both competes with each other.

    Whereas, Salesforce Commerce Cloud holds 0.53 percent of the market shares of eCommerce platforms globally.

    You might also want to read: Benefits of using eCommerce Site Migration

    Salesforce Commerce Cloud Or Demandware Which One Is The Better Choice For Your Needs?

    If 2020 was a turbulent year for business, momentum will be key in the coming years.

    The widespread adoption of digital has drastically altered the customer experience by introducing more channels, options, and flexibility.

    However, each new product raises the bar for customer expectations a little bit, putting additional pressure on businesses to produce more quickly.

    You might also want to read: Salesforce Commerce Cloud Benefits

    Given the doubt to the fact would be unjust to Salesforce Commerce Cloud in the battle of Demandware vs Salesforce Commerce Cloud.

    No matter how much you may deny it, the Demandware has been becoming the news of yesterday. The changing technology requires the business to grow out of their comfort zone and explore the new possibilities to a greater extent. 

    Read Also Launch Cart vs Shopify

    And for all the right reasons, we would suggest that your business would be the future of the eCommerce platform. And to be a successful future you need to use the fuel of the future: Salesforce Commerce Cloud.

     Explore the complete Salesforce 360

    Salesforce Commerce Cloud will be going to meet all the requirements your business needs and much more to help you reach the heights of the future.

    So, if you want to integrate Salesforce Commerce Cloud into your business you can reach out to Folio3, a leading Salesforce Commerce Cloud consultant company, we will be happy to serve you.

     Read: How to Boost Performance Salesforce Commerce Cloud

    Final Words

    On the basis of the states discussed in the article over Demandware vs Salesforce Commerce Cloud, our humble approach should inkling more towards the Salesforce Commerce Cloud development because it is the future of eCommerce.

    Read about How To Go Headless With Salesforce Headless Commerce

    Also, Salesforce has already taken over Demandware it now goes by Salesforce Demandware Commerce Cloud so we don’t think you are left with any choice to make at all. 

    Organizations use Salesforce B2B Commerce integration and Salesforce B2C Commerce technology to interact with both current and potential customers. Salesforce helps companies track customer behavior, connect with them on several levels, understand them better, and increase the size of their customer base.

    Because of its wide range of apps, Salesforce is used by organizations to track sales, expenses, market, and analyze performance. Users can manage customer communication forums, analyses data, and apply sales strategies using Salesforce’s different Cloud applications.

    A larger and better cloud-based eCommerce platform, Salesforce Demandware Commerce Cloud is pre-loaded with a number of features, tools, and commerce portals to assist you in growing your online business.

    Everything You Need To Know About Salesforce For Small Business

    It enables you to personalize your shopping experience, streamline the purchasing process, and design a mobile-friendly customer experience.

    In this in-depth article, we hope you get a bigger picture of Demandware vs Salesforce Commerce Cloud, along with future success hints.


    How many customers does Salesforce Commerce Cloud have?

    The 2022 Salesforce Key Statistics

    1. Salesforce is used by more than 150,000 enterprises.
    2. Salesforce is used by more than 150,000 enterprises.
    3. Salesforce had $21.25 billion in revenue for the fiscal year 2021.
    4. 19.8% of the CRM market is held by Salesforce. more than the combined sales of its top 4 rivals.

    Which countries use Salesforce?

    When it comes to the geographic dispersion of SF Commerce Cloud, it is predominantly situated in the US. Then it’s followed by the UK.

    The rest of the SFCC landscape consists of a single-digit presence mostly in the rest of Europe; France, Germany, Italy, the Netherlands, Denmark, Switzerland, and Spain. The anglosphere of Canada, Australia, and Ireland. The only country outside of Europe and North America represented near the top in Chile.

    Read Also Weebly and Shopify 

    How many merchants does Salesforce Commerce Cloud have?

    5,689 websites are currently utilizing Salesforce Commerce Cloud, 6,042 websites have previously utilized Salesforce Commerce Cloud, and 2,474 websites are located in the United States.

    What are the various markets where Demandware and Salesforce Commerce Cloud compete against one another?

    The main categories where Demandware and salesforce commerce cloud compete with each other are;

    1. eCommerce
    2. Order Management
    3. Customer Management

    And with these categories, the following are kind of subcategories of industries where Demandware and Salesforce Commerce Cloud are in competition with each other described below;

    1. Distribution 
    2. Education
    3. Professional Services
    4. Communication 
    5. Manufacturing 
    6. Consumer packaged goods 
    7. And Retail 


    Folio3, a Software Powerhouse established in 2005, is one of the leading eCommerce solution providers for SMBs and Fortune 500. The Company has expertise in diverse industries such as Animal Care, Retail, Automotive, Food and Agriculture, and Health care. From ecommerce store design and development to full-scale ERP deployment and integration, Folio3 has done it all.