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    How to Troubleshoot Shopify Store Issue

    Last Updated | October 10, 2023

    Overview: Why is my Shopify store unavailable

    The Shopify store can have a variety of errors, one of them being the infamous myshopify.com being unavailable for access to the owner of the store. It is easy to debug this problem. You just need to know what to do when these errors occur. If you don’t have time to troubleshoot, you can hire Shopify support services that can maintain your store.

    1. Shopify is currently unavailable

    Some of the users get the error of “myshopify.com is currently unavailable” error message when they login to their Shopify stores. According to user reports, the error occurs when the store is being created, viewed, and at times on the payment processing pages. Users explain how they try to get into contact with Shopify support which replies that the store is working completely on their end even after the user is unable to login into their Shopify accounts. Even if the user tries to make a new store, they get the same error message. Soon enough the error message is then repeated in the new store as well. Shopify store support says that this error can occur due to multiple reasons. For instance, the Shopify team trying to confirm that all of the backends of the store are completely functional. After these checks, there should be no store access problem. The users are requested to fulfill documentation well as at times the team searches for business documents that need to be provided for the account to be reviewed successfully. If the user still has problems even after the Shopify store support provides them with clearance, it may actually just be a browser problem. It is best to clear cookies and the cache and also make sure that the user makes use of the latest version of Google Chrome. Once achieved, they can try to login again and hopefully there will be no problems. Another instance where this error has increased chance of appearance is the migration of the store incorrectly. Missing files and incorrect migration procedures may lead to these errors. It is best to hire Shopify migration experts who carry out all the legitimate steps that don’t lead to these errors. You can hire Folio3 Shopify development partners to service all your e-commerce.

    2. The reason for the outage – why is my shopify store down?

    The Shopify store can face outages for many reasons. Some of the most common problems that are a reason for the Shopify outage are mentioned as follows.

    The Shopify website is facing an outage.

    If the Shopify store is unavailable or down, as a store owner you must always first ensure that the problem has something to do with itself. At times, the outage can be on the end of Shopify as well. It is possible that Shopify is down for maintenance or any other complicated issues. You can check your email as such outages are notified to the users. Shopify generally sends them emails to let the store owners in advance. If you receive no such mail, you can use services such as DownDetector or IsITDownRightNow to check the status of your Shopify store. If the downtime continues to persist, it is best to review so communities to check if other store owners face similar problems.

    Usage of incompatible themes and applications.

    When third-party applications on the Shopify store are integrated, they don’t always go according to plan because there are problems working with other applications, themes or plugins. Once you perform your top integration for Shopify, such as hiring Custom Shopify ERP integration services, it is best to hire professionals who know the ins and outs of Shopify. The experts will make sure that there are no configuration problems between the applications that hinder store performance and lead to errors. If your store makes use of old themes, it can lead to compatibility issues that will cause your site to fail or have error malfunctions. You must restore the data from a previous version and then proceed to do the needed updates and changes so that your store makes full use of the Shopify features and applications.

    Your store is making use of an unverified domain.

    If you set up a new Shopify store, and the store does not work as well as you expect it to, the problem could be that the email that you are currently using does not match the one with which your domain is associated. So the store owner will first need to verify their domain before Shopify releases them for the review, so one must be sure that the information used to set up the store is correct and so that the access to the website is error-free. It is best to make sure that your Shopify store has Shopify optimization to provide the best speed experience to the users and for themselves. At times the store is working but the performance is quite poor, which makes the user think that there is something wrong from the end of Shopify when it’s actually their own Shopify customization that affects the performance of the store.

    Any failed CSV uploads.

    At times, it is quite frequent that errors such as coding mistakes or any column initialization discrepancies occur when the user performs bulk uploads of CSV files. In these cases, the file can affect the functioning of the store and lead to errors. This is why it is best to have a backup before uploading any CSV files.

    The accidental deletion of files.

    There can be data loss on the Shopify store followed by accidental deletion. If the store has been updated recently, new pages, collections, or products are added, it is quite possible that during this manipulation, system files may have been deleted or pieces of code on the page are affecting the functionality of your store. In this case, it is best to restore the previous store version from a backup and start the process again. This version of controlling can help in error detection or debugging. This is particularly helpful when talking about Headless Shopify stores as they are changing rapidly with the greatest chance of accidental file deletions. You can activate your latest clean copy of the store in case something goes wrong.

    3. When Shopify will be back up and running – why is my shopify store not working?

    If the Shopify store is down, and you are sure that there are no connection problems from your, you must try to determine the problem point for the store. You should first determine where the problem is. You must check the performance of the store works slowly and has poor performance. Or if the pages you require don’t load. These outages can deter the visitors from the store and this is why it is important to gather information to fix the issues.

    How to Troubleshoot Shopify Store Issue – Reach out to Shopify customer services.

    Shopify has great customer service. It is best to immediately get in contact with Shopify as soon as you have this problem. You can then use their support to get back online on the store. They can even notify you if this is a routine downtime.

    How to Troubleshoot Shopify Store Issue – Check the store in test mode.

    You can test the store pages in test mode if you see problems that occur for your customers. You can test Shopify payments by placing dummy orders and gaining insight if the customer experience provided by the store is adequate.

    How to Troubleshoot Shopify Store Issue – Trace the steps.

    You must try to locate where the problem occurred if the store faces some issues. Did the problems occur when a new integration was performed, or when a theme was modified? You may need to reload or uninstall the themes to test the store issues and restore the previous themes using your version-controlled backups.

    How to Troubleshoot Shopify Store Issue – Use detectors.

    You can make use of down detectors alongside the Shopify status page to find out if the outages are experienced by other customers as well. Shopify may be down due to maintenances. You must then inform your customers and monitor the situation.

    1.  How this outage will affect your store

    The outage of the store will have some detrimental effects on your Shopify store.

    • The customers will most certainly not like it as the store will not be able to service their needs.
    • The customer conversion rates will decrease.
    • The store sales will decrease.
    • The number of visitors to the site will decrease.
    • The customer retention rates will drop.

    It is best to make sure that your store has no problems on its end so that the customers get the best experience. When there are outages on the end of Shopify it is best to inform your customers and monitor the problems.

    5. What you can do to prepare for future outages

    If the Shopify store is inactive, there is a list of what you can do to prepare for the outages in the future.

    • Brainstorm with your team: This preparation will require not much resources or power other than yourself. Some of the finest ideas or e-commerce business choices may emerge simply after you relax and do some thinking. Allowing yourself to think will help you in generating problem-solving methods. If you don’t have a team, you can speak to yourself and develop strategies that can help with the problem such as providing alternate stores to customers. It might be beneficial to think with your mind when you are not distracted by an electronic device.
    • If as a store owner, you are concerned about income losses due to downtime of your Shopify store, it is best to utilize this opportunity to enhance the business model. So you can afford to lose a few orders here and there when there’s a technical problem in the store from the end of Shopify. Your business objective should always be to create an e-commerce business that will not suffer greatly if your store goes offline infrequently.
    • You can perform tasks during the outage that require no use of the Shopify store such as developing marketing strategies and making the best business decision.
    • You must inform the customers about the situation as well. It is best to have the best Shopify website developers from Folio3 Shopify store design services to make the interface such that the customer isn’t turned away bluntly, but rather excused from the store by intricate designs to make up for the outages.
    Conclusions About How to Troubleshoot Shopify Store Issue

    The outage of the store will ultimately be detrimental to business, you must make sure that there are no problems on your end so that you don’t lose out to your competitors. To deal with frequent store outages from the end of Shopify it is best to hire Folio3 Shopify web development company to develop the best Shopify store that has no errors on your end to provide consistently well-performing customer services. Also, it is best to opt for custom Shopify app development to have an alternate ready for the customers.

    Common Shopify Store Problems and Solutions:

    Common Shopify Store Issues Solutions
    Cart Abandonment – Implement cart abandonment email sequences.
    – Consider offering discounts to encourage completion.
    Slow Page Load Times – Optimize images.
    – Enable compression.
    – Use a content delivery network (CDN).
    – Minimize app usage for faster loading times.
    Payment Processing Errors – Ensure payment gateways are set up correctly.
    – Update your SSL certificate.
    – Test payment processing regularly.
    SEO Challenges – Optimize product descriptions, meta tags, and alt text for images.
    – Create valuable, keyword-rich content.
    – Build high-quality backlinks.
    Product Organization and Navigation – Use clear categories and tags.
    – Implement a search bar.
    – Optimize your store’s navigation menu.
    Mobile Responsiveness Issues – Use a responsive theme.
    – Test your store on various devices.
    – Optimize images and fonts for mobile.
    Inventory Management Problems – Use inventory tracking.
    – Set up alerts for low stock.
    – Regularly update product availability.
    Shipping and Fulfillment Challenges – Offer multiple shipping options.
    – Integrate with reliable carriers.
    – Provide tracking information to customers.
    Theme Customization Issues – Choose a user-friendly theme.
    – Use the Shopify theme editor.
    – Consider hiring a developer for advanced customization.
    App Conflicts – Regularly review and update apps.
    – Check for conflicts.
    – Uninstall unnecessary apps.
    Customer Support Problems – Use a helpdesk system.
    – Offer clear contact options.
    – Provide a comprehensive FAQ section.
    Legal Compliance and Taxes – Consult a tax professional.
    – Set up taxes correctly in your store.
    – Ensure GDPR and other legal requirements are met.
    Security Concerns – Use strong passwords.
    – Keep your Shopify version and apps up to date.
    – Consider using a security app or service.
    Analytics and Reporting Troubleshooting – Verify tracking code installation.
    – Check for data discrepancies.
    – Consult Shopify support if needed.

    This table format provides a quick overview of common Shopify store issues and their respective solutions.

    FAQs About How to Troubleshoot Shopify Store Issues:

    1. What to do if your Shopify store is unavailable

    If you see that your Shopify store is unavailable, it is best to reach out to Shopify support assistance. You can reach out to them and also simultaneously search for the status of other Shopify stores in your region as they may be out due to maintenance purposes. You can also check the email as Shopify notifies their customers in advance. You can also check the store status using extensions. It is best to make sure that the shortfall is not from the end of your store by having experts such as Folio3 Shopify web development company to make your Shopify website.

    2. Why your Shopify store might be unavailable

    Your Shopify store may be unavailable for reasons such as:

    • Maintenance outage on Shopify.
    • Usage of incompatible themes on the user end.
    • Failed CSV file uploads.
    • Accidental deletion of system files.
    • Making use of unverified domains.

    3. How to fix the issue if it’s on your end

    If the store is unavailable and it is not that the store is down for Shopify maintenance, it means that the issue is on your end. You can fix the issue on your end by making sure that there are no problems that were mentioned above such as file deletion, uploading bulk CSV files, increased traffic, or the store using an unverified domain. You can also search for the problems and try to solve them yourself. This is not for everyone as not everyone has the technical knowledge to debug complex code.

    4. What to do if you can’t fix the issue yourself

    If you cannot fix the issue yourself, it is best to hire Folio3 Shopify web development company to provide you with different Shopify support services, and Folio3 Shopify store design services. The company will handle your online store while you can manage the business aspect of the store.


    Senior Software Engineer @ folio3software | Insomniac | 6+ years in the Ecommerce game | PHP | JS | BigCommerce | Magento2 | Shopify | WooCommerce | AWS | Elasticsearch LinkedIn GitHub