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    Disruption in Retail Industry – How Salesforce Commerce Cloud Can Help

    Last Updated | February 16, 2023

    As the retail industry continues to face disruption, more and more businesses are turning to Salesforce Commerce Cloud for retailing their products and staying competitive. 

    Salesforce Commerce Cloud is a powerful e-commerce platform that helps retailers manage their online sales operations effectively. It offers many features and benefits that can help retailers improve their sales performance. 

    This article will explore the benefits of Salesforce Commerce Cloud for retail businesses. Then we will explore the history of the retail industry and how it has been disrupted in recent years. After that, we will look at case studies of businesses using Salesforce Commerce Cloud to improve their sales. 

    Finally, we will discuss how Salesforce Commerce Cloud development can be done to a business.

    What is Salesforce Commerce Cloud, and How Does it Help Businesses?

    Salesforce Commerce Cloud is a cloud-based e-commerce channel that assists retailers in providing customers with seamless shopping experiences. It offers robust features and tools allowing retailers to manage their online store, connect with customers, and drive sales. 

    This platform also provides Salesforce B2B Commerce Integration, which helps retailers connect their online and offline stores, and Salesforce Commerce Cloud Support, which helps retailers troubleshoot and resolve issues with their online store. 

    As a result, Salesforce Commerce Cloud is a powerful e-commerce platform that can help retailers drive sales and create unified shopping experiences for their customers.

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    How Has the Retail Industry Been Disrupted in Recent Years?

    The retail industry has been around for centuries, and in that time, it has undergone several changes. In recent years, the industry has been disrupted by several factors, including the rise of online shopping, the recession, and, most recently, the COVID-19 pandemic.

    The recession was a significant blow to the retail industry. Consumers became more cautious with their spending, so retailers had to slash prices to compete. This led to widespread store closures and job losses.

    The rise of online shopping has also been a significant contributor to the disruption of the retail industry. Online retailers have been able to offer lower prices and a more comprehensive selection than traditional brick-and-mortar stores. As a result, many brick-and-mortar stores have been forced to migrate towards online business systems.

    The COVID-19 pandemic is the latest factor that has disrupted the retail industry. The pandemic has caused widespread panic and uncertainty among consumers, which has led to a slowdown in consumer spending. In addition, many retailers have had to close their stores due to government restrictions on gatherings. This has led to mass layoffs and store closures in the retail industry.

    Why Should Retail Businesses Acquire Salesforce Commerce Cloud?

    Although there are many reasons to acquire this platform to stay competent in the market, we have gathered some of the most popular reasons that show its significance:

    1. Increased Personalization

    One of the primary ways that Salesforce Commerce Cloud implementation can help retailers stay competitive is by increasing personalization. Personalization is the process of tailoring content and products to the individual needs and preferences of a customer. 

    With Salesforce Commerce Cloud, retailers can use data from past interactions to provide customers with a more personalized experience. This can include things like showing relevant products and recommendations, as well as providing customized messaging and discounts.

    2. Improved Customer Engagement

    Another way that Salesforce Commerce Cloud can help retailers is by improving customer engagement. Customer engagement refers to the level of interaction and connection a customer has with a brand. So, retailers can use data to understand their customers better and provide them with a more personalized and engaging experience. This can lead to increased customer loyalty and repeat business.

    3. Enhanced Mobile Experience

    In today’s world, retailers need to provide an enhanced mobile experience for their customers. Mobile commerce is expected to account for nearly half of all e-commerce sales by 2021, so retailers need to have a robust mobile presence. 

    Salesforce Commerce Cloud provides retailers with the tools they need to create a seamless and optimized mobile experience for their customers. This includes things like responsive design, mobile payments, and push notifications.

    4. Increased Conversions

    One of the ultimate goals of any retailer is to increase conversions or sales. With Salesforce Commerce Cloud, retailers can use data and analytics to understand better their customers and what they are looking for. 

    This information can create a more targeted and effective marketing strategy that leads to increased conversions. Additionally, Salesforce Commerce Cloud provides tools that make it easy for customers to purchase products directly from your website or mobile app.

    5. Reduced Costs

    Another way that Salesforce Commerce Cloud can help retailers stay competitive is by reducing costs. With this platform, retailers can access various cost-saving features, such as cloud hosting, which can help reduce infrastructure costs. 

    Additionally, Salesforce Commerce Cloud provides tools that automate many online store tasks, such as order management and fulfillment.

    Case Studies of Businesses That Have Used Salesforce Commerce Cloud to Improve their Sales 

    Salesforce Commerce Cloud has been used by many businesses to improve their sales. Some of these businesses include:

    1. Barnes and Noble

    In 2016, Barnes and Noble decided to move their e-commerce operations to Salesforce Commerce Cloud. As a result, they saw a significant increase in online sales. In the first year after making the switch, their online sales grew by 25%. Additionally, they saw a 50% increase in mobile traffic and a 30% increase in conversion rates.

    2. Lululemon Athletica

    Lululemon Athletica is a retailer that sells athletic apparel and accessories. In 2017, they decided to move their e-commerce operations to Salesforce Commerce Cloud. As a result, they saw a 10% increase in online sales and a 20% increase in mobile traffic.

    3. Lands’ End

    Lands’ End is a retailer that specializes in clothing and home decor items. In 2016, they decided to move their e-commerce operations to Salesforce Commerce Cloud. As a result, they saw an 8% increase in online sales and a 15% increase in mobile traffic. Additionally, they saw a 20% increase in conversions.

    These are just some businesses that have used Salesforce Commerce Cloud to improve their sales. This platform provides powerful tools and features that make it easier for retailers to engage with their customers, create personalized experiences, and optimize their operations. 

    With the help of this platform, retailers can stay competitive in the ever-changing retail industry, even during times of disruption such as COVID-19.

    How to Get Started with Salesforce Commerce Cloud?

    If you’re thinking about migration or Salesforce Commerce Cloud optimization for your existing Salesforce Commerce Cloud site, here are four steps to get started:

    1. Assess If Your Business Needs Salesforce Commerce Cloud for Retail? 

    What are your goals for your e-commerce site? What features and functionality do you need to achieve those goals? Salesforce Commerce Cloud offers a wide range of features and options, so it’s essential to understand your requirements before getting started.

    2. Be Familiar with the Salesforce 

    Salesforce Commerce Cloud is a complex platform, so it’s essential to take some time to learn about how it works before diving in. And if you need to learn about how Salesforce Commerce Cloud B2C integration, development, and configuration work, it is highly recommended to acquire any professional Salesforce Commerce Cloud development services to get an excellent solution.

    3. Develop a Plan for Migrating Your Data 

    If you’re migrating from another e-commerce platform, you’ll need to export your product data, customer data, order data, and other information and import it into Salesforce Commerce Cloud. You will also get the Salesforce Commerce Cloud Migration Toolkit to get help with this process.

    4. Launch Your Salesforce Commerce Cloud site 

    Once you’ve migrated your data and configured your settings, you’re ready to launch your site! You can also contact a Salesforce Commerce Cloud consultant or go for its tutorial services to get help promoting and marketing your site, including online training courses, marketing templates, and partner programs.


    Salesforce Commerce Cloud is a platform that helps retailers stay competitive in the current disrupted retail industry. It offers personalization, predictive analytics, and artificial intelligence, which are essential for retailers to thrive in this digital age. Additionally, it is easy to start with

    Salesforce Commerce Cloud for retail has many resources available to help you make the most of its capabilities. If you’re looking for a platform that can help your business compete in today’s disruptive retail market, then Salesforce Commerce Cloud is worth considering.